Effective Date: {2025}

Welcome to Surali (The Heaven of Fashion).
By accessing or using our website {www.surali.com}, you agree to be bound by these Terms and Conditions.
Please read them carefully before using our site or making a purchase.

1. Introduction

These Terms govern your access to and use of our website, products, and services.
By visiting or purchasing from Surali, you confirm that you are at least 18 years old (or have parental consent) and agree to these Terms in full.

If you disagree with any part of these Terms, please do not use our website.

2. Definitions

  • “We”, “Our”, “Us” – refers to Surali (The Heaven of Fashion).

  • “You”, “Your” – refers to the customer, user, or visitor of our website.

  • “Products” – refers to all fashion items and accessories sold on our platform.

3. Use of the Website

You agree to:

  • Use this website only for lawful purposes.

  • Not attempt to hack, copy, or disrupt our systems.

  • Not use the site to distribute spam, malware, or harmful content.

We reserve the right to restrict access or terminate accounts that violate these Terms.

4. Product Information

We make every effort to display our products accurately; however:

  • Colors may vary slightly due to screen settings.

  • Sizes are approximate and may differ slightly by style.

  • Product availability and pricing may change without prior notice.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

5. Orders & Payments

  • All prices are listed in {Currency} and include applicable taxes (unless stated otherwise).

  • Orders are confirmed only after payment is successfully received.

  • We reserve the right to refuse or cancel any order if:

    • The product is out of stock.

    • Payment cannot be processed.

    • Fraudulent activity is suspected.

Payment processing is handled securely through trusted third-party gateways (e.g., PayPal, Stripe, or local IPG).

6. Shipping & Delivery

  • Delivery times are estimates and may vary depending on your location and courier service.

  • Once an order is shipped, Surali is not responsible for delays caused by third-party carriers.

  • Customers are responsible for providing accurate shipping details.

Please refer to our Shipping Policy (if available) for full details.

7. Returns & Refunds

Please refer to our Refund & Return Policy for complete information on:

  • Eligible returns

  • Refund processing times

  • Non-returnable items

8. Intellectual Property

All content on this website — including logos, text, images, product descriptions, and design — is the property of Surali and protected under copyright law.

You may not reproduce, modify, or distribute any part of this website without written permission.

9. Limitation of Liability

Surali shall not be held liable for:

  • Any indirect, incidental, or consequential damages arising from your use of the site or products.

  • Loss of data, profits, or reputation caused by third-party errors or delays.

Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Third-Party Links

Our website may contain links to external websites.
We do not control or endorse their content and are not responsible for their privacy or terms.
Use such websites at your own discretion.

11. User Accounts

If you create an account:

  • You are responsible for maintaining the confidentiality of your login details.

  • You agree to provide accurate and updated information.

  • We may suspend or terminate accounts involved in misuse, fraud, or violation of these Terms.

12. Promotions & Discounts

All sales, discounts, and promotional offers are subject to availability and may be withdrawn or modified without notice.
Promotional codes cannot be combined unless stated otherwise.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Sri Lanka (or your local jurisdiction).
Any disputes will be subject to the exclusive jurisdiction of the courts of {City, Country}.

14. Changes to These Terms

We may update these Terms at any time.
Changes will take effect immediately upon posting on this page, with the revised Effective Date at the top.
By continuing to use the site after changes, you agree to the new Terms.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Email: {support@surali.com}
Phone: {Phone Number}
Address: {Company Address}

💜 Thank you for choosing Surali — The Heaven of Fashion.
Your trust and satisfaction mean everything to us.